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Customers abandoning call centres for social networks By Tineka Smith
Research reveals that the percentage of customers choosing to use social media as their main source for customer service is increasing rapidly.
Software > Service Management > News
Citrix snaps up Virtual Computer By Steve Evans
Acquisition will boost Citrix's XenClient platform
Software > Service Management > News Anonymous attacks Virgin Media for blocking Pirate Bay By Tineka Smith
The hacking group claimed responsibility for DDoS attacks on Virgin Media in response to the company blocking its customers from The Pirate Bay website.
Software > Service Management > News
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Latest Service Management News and Insight

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Citrix snaps up Virtual Computer
10 May 2012 | By Steve Evans
Acquisition will boost Citrix's XenClient platform
Software > Service Management > News
Anonymous attacks Virgin Media for blocking Pirate Bay
09 May 2012 | By Tineka Smith
The hacking group claimed responsibility for DDoS attacks on Virgin Media in response to the company blocking its customers from The Pirate Bay website.
Software > Service Management > News
Fortune 1000 companies may miss the mark on Social CRM
03 May 2012 | By Tineka Smith
Research says only 50% of Fortune 1000 companies will see a worthwhile ROI from Social CRM initiatives in 2012.
Software > Service Management > News
Application performance tops CIO priorities list
02 May 2012 | By Jason Stamper
Analyst research names 2012 'Year of APM'
Software > Service Management > News
Gmail launches language translation feature
02 May 2012 | By Tineka Smith
Google’s widely used email can now translate messages into a user’s preferred language.
Software > Service Management > News
Retailers must up their mobile shopping experience to keep interest
02 May 2012 | By Tineka Smith
Research says it is crucial for retailers to implement multi channel strategies due to rising consumer expectations towards m-commerce.
Software > Service Management > News
No Trespassing! New bill will make employers asking for passwords illegal
30 April 2012 | By Tineka Smith
Employers asking prospective or current employees for passwords should beware as the SNOPA bill would make the practice illegal with a hefty $10,000 fine attached.
Software > Service Management > News
Open source Opsview polishes IT monitoring lens
23 April 2012 | By Jason Stamper
V4 gets data visualisation, dashboarding for on-premise and cloud; Opsview Pro targets SMBs
Software > Service Management > News
European Patent Office partners with Logica to create a digital patent system
23 April 2012 | By CBR Staff Writer
The case management system will support the filing of 250,000 patent applications the EPO receives annually
Software > Service Management > News
Intel launches Studybook tablet for school kids
12 April 2012 | By Allan Swann
Intel has taken aim at the educational sector with the launch of Studybook, a ruggedised tablet for school kids.
Software > Service Management > News
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In The Spotlight

Customers abandoning call centres for social networks
Citrix snaps up Virtual Computer
Anonymous attacks Virgin Media for blocking Pirate Bay
Fortune 1000 companies may miss the mark on Social CRM
Application performance tops CIO priorities list
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BCS - Enabling the Information Society Established in 1957, BCS, The Chartered Institute for IT, promotes wider social and economic progress through the advancement of information technology science and practice. Software > Service Management > Suppliers
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