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Customers abandoning call centres for social networks
Research reveals that the percentage of customers choosing to use social media as their main source for customer service is increasing rapidly.
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Software > Service Management > News
Citrix snaps up Virtual Computer
Acquisition will boost Citrix's XenClient platform
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Software > Service Management > News
Anonymous attacks Virgin Media for blocking Pirate Bay
The hacking group claimed responsibility for DDoS attacks on Virgin Media in response to the company blocking its customers from The Pirate Bay website.
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Software > Service Management > News
Fortune 1000 companies may miss the mark on Social CRM
Research says only 50% of Fortune 1000 companies will see a worthwhile ROI from Social CRM initiatives in 2012.
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Software > Service Management > News
Application performance tops CIO priorities list
Analyst research names 2012 'Year of APM'
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Software > Service Management > News
Gmail launches language translation feature
Google’s widely used email can now translate messages into a user’s preferred language.
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Software > Service Management > News
Retailers must up their mobile shopping experience to keep interest
Research says it is crucial for retailers to implement multi channel strategies due to rising consumer expectations towards m-commerce.
Software > Service Management > News
Software > Service Management > News
No Trespassing! New bill will make employers asking for passwords illegal
Employers asking prospective or current employees for passwords should beware as the SNOPA bill would make the practice illegal with a hefty $10,000 fine attached.
Software > Service Management > News
Software > Service Management > News
Open source Opsview polishes IT monitoring lens
V4 gets data visualisation, dashboarding for on-premise and cloud; Opsview Pro targets SMBs
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Software > Service Management > News
European Patent Office partners with Logica to create a digital patent system
The case management system will support the filing of 250,000 patent applications the EPO receives annually
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Software > Service Management > News
Intel launches Studybook tablet for school kids
Intel has taken aim at the educational sector with the launch of Studybook, a ruggedised tablet for school kids.
Software > Service Management > News
Software > Service Management > News
RIM releases BlackBerry Mobile Fusion
RIM has released its new mobile device management software, designed to help administrators organise both Apple, Android and BlackBerry devices through a single console.
Software > Service Management > News
Software > Service Management > News
Don’t put me on hold! Brit firms fail in online customer service
A survey of over 2,000 business and consumers in Britain revealed a huge gap between consumer public demand of live chat to solve customer service issues and its actual availability by businesses.
Software > Service Management > News
Software > Service Management > News
Q&A: Alcatel-Lucent Enterprise in 2012
CBR talks to two Alcatel Lucent executives about the company's new multi-media server offerings in 2012.
Software > Service Management > News
Software > Service Management > News
Q&A: Microsoft's Wayne Meyer talks Windows Server 8 and the Cloud
Microsoft says its new Windows Server 8 will be built around cloud services first and foremost, in what is looking to be a major shakeup of the company’s server OS.
Software > Service Management > News
Software > Service Management > News
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Flash Memory Market to 2020 – Heading towards a Solid Recovery Driven by Sales Growth of Tablet PCs, Smart Phones and Digital Cameras
GBI Research’s report “Flash Memory Market to 2020 - Heading towards a Solid Recovery Driven by Sales Growth of Tablet PCs, Smart Phones and Digital Cameras” provides the key information and analysis on the market opportunities in Flash Memory industry. The report covers the latest information on the revenue of Flash Memories, both NAND and NOR segments. The report covers the key market trends for a wide range of Flash memory applications that include computing, communication, consumer electronics, automotive and industrial sectors. The report also provides market share analysis of major Flash memory vendors. It also provides an analysis on the basis of geography up to 2020. Buy online from $3500
GBI Research’s report “Flash Memory Market to 2020 - Heading towards a Solid Recovery Driven by Sales Growth of Tablet PCs, Smart Phones and Digital Cameras” provides the key information and analysis on the market opportunities in Flash Memory industry. The report covers the latest information on the revenue of Flash Memories, both NAND and NOR segments. The report covers the key market trends for a wide range of Flash memory applications that include computing, communication, consumer electronics, automotive and industrial sectors. The report also provides market share analysis of major Flash memory vendors. It also provides an analysis on the basis of geography up to 2020. Buy online from $3500
Suppliers Directory
BCS - Enabling the Information Society
Established in 1957, BCS, The Chartered Institute for IT, promotes wider social and economic progress through the advancement of information technology science and practice.
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